In this post, we talk about how generative AI is changing the conversational AI industry by providing new customer and bot builder experiences, and the new features in Amazon Lex that take advantage of these advances.
As the demand for …
Powered by Amazon Lex, the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and …
Amazon Lex is a service that allows you to quickly and easily build conversational bots (“chatbots”), virtual agents, and interactive voice response (IVR) systems for applications such as Amazon Connect.
Artificial intelligence (AI) and machine learning (ML) have been a …
In today’s digital world, most consumers would rather find answers to their customer service questions on their own rather than taking the time to reach out to businesses and/or service providers. This blog post explores an innovative solution to build …
Customers expect quick and efficient service from businesses in today’s fast-paced world. But providing excellent customer service can be significantly challenging when the volume of inquiries outpaces the human resources employed to address them. However, businesses can meet this challenge …
Amazon Lex is excited to announce Test Workbench, a new bot testing solution that provides tools to simplify and automate the bot testing process. During bot development, testing is the phase where developers check whether a bot meets the specific …
This post was co-written with Tony Momenpour and Drew Clark from KYTC.
Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a …